Frequently Asked Questions

Add your selected items to your cart, then proceed to checkout to complete your purchase. Once you place your order, it becomes a binding request to buy the items in your cart.

Yes. You will receive an automatic email confirming receipt of your order, followed by a further email once your order has been dispatched.

Changes or cancellations may be requested promptly after placing your order, but we cannot guarantee a change once your order has begun processing — please contact us as soon as possible if you need to amend an order. Once an order has been confirmed, the delivery address itself can no longer be changed. If your order has already been dispatched, you still have the right to cancel within 14 days of receipt — see Right of Withdrawal.

If you created an account, you can view your order history at any time in My Account. You will also receive a tracking link by email as soon as your order leaves our warehouse.

Please check your spam folder first. If you still can’t find it, contact us and we’ll confirm your order manually — see Contact.

Our Size Guide gives full measurements and fit guidance for each category, and is also available directly on every product page.

Open the Size Guide link on any product page, or visit our standalone Size Guide page at any time.

Please consult our Size Guide for detailed measurements, and contact us for guidance on a specific piece — we’re happy to help you choose.

All items are offered subject to availability. Occasionally a piece may sell out between browsing and checkout.

When a piece is temporarily unavailable, it remains visible on the site and you can sign up to be notified by email as soon as it’s back in stock.

We currently deliver within Germany and to a wide range of countries across Europe, North America, and parts of Asia and the Middle East. The full country list is on our Orders & Shipping page.

Once dispatched: Germany 3–5 working days, other EU countries 5–7 working days, and outside the EU 5–10 working days. Full details are on our Orders & Shipping page.

You’ll receive an email with a tracking link as soon as your order leaves our warehouse. Your order history is also available in My Account.

For deliveries outside the EU, any customs duties, import taxes, and related charges are not included in the order price and are paid by the recipient.

Yes. You have the right to cancel your order and return it within 14 days of receiving your goods, without giving a reason. Full details are in our Right of Withdrawal policy.

Notify us in writing (by email or post) that you wish to cancel, then return the goods to us within 14 days of that notification. See Right of Withdrawal for the full process and a cancellation form template.

You’re welcome to handle and try on an item to check its nature and fit, as you would in a shop. You may be liable for any loss in value caused by handling beyond this.

We do not offer direct exchanges. Please return the original item in accordance with our Returns & Exchanges policy and place a new order for the item you’d like instead.

Once we receive your returned goods (or evidence that you’ve sent them), we’ll refund your payment within 14 days, using your original payment method, at no extra cost to you.

Yes — items that are sealed for health or hygiene reasons and unsealed after delivery, and goods made to your personal specification, are excluded from the right of cancellation. See Right of Withdrawal for the complete list.

We accept credit and debit card, PayPal, Apple Pay, Google Pay, and Klarna, processed securely via Mollie.

Yes. All payments are processed through Mollie, our payment provider, over a secure encrypted connection. We do not store your card details ourselves.

Payment timing depends on the method you choose at checkout via Mollie, our payment provider. For credit card payments, your card is charged when your order ships; other methods may be charged at the time of order.

Care instructions are given on the product page where available, and always on the label sewn into your garment — this label is the definitive guide for that specific piece. See our Care Guide for general handling advice.

Please always follow the care label on the garment itself. Our Care Guide has general guidance for delicate fabrics and embellished pieces.

If in doubt, we recommend having the piece cleaned by a professional rather than washing it at home, especially for silk, embellished, or leather-trimmed items.

You can reach us through our Contact page, by email, or by phone — details are listed there.

Please include your order number, the name and email address used at checkout, and a short description of your question — this helps us respond as quickly as possible.