Returns & Exchanges

We want you to be happy with your order. If something isn’t right, here’s how returns work.

Your right to return

You may cancel your order and return it within 14 days of receiving your goods, without giving a reason. This is your statutory right of withdrawal — see our Right of Withdrawal page for the complete legal text.

How to start a return

Notify us in writing — by email or post — that you wish to cancel your order. You can use the cancellation form template provided on our Right of Withdrawal page, or simply email us directly via our Contact page. Once you’ve notified us, please send the goods back within 14 days.

Condition of returned items

You’re welcome to handle and try on an item to check it, much as you would in a shop. You may be liable for any loss in value if the item shows signs of use beyond this.

Return shipping

You are responsible for the direct cost of returning the goods to us.

Refunds

Once we’ve received your returned item (or evidence that you’ve sent it), we’ll refund your payment within 14 days, using your original payment method, at no extra cost to you.

Items excluded from return

Some items cannot be returned for hygiene or personalisation reasons — for example, goods that are sealed for health or hygiene reasons and have been unsealed after delivery, or items made to your personal specification. The complete list is in our Right of Withdrawal policy.

Exchanges

We do not offer direct exchanges. Please return the original item in accordance with the policy above, and place a new order for the item you’d like instead.

Questions about your return

If you have any questions about a specific order, please contact us and include your order number.